The health and safety of our guests, artists and staff is our highest priority. For more information regarding COVID-19 policies, please click below.Health & Safety
In the coming months, package purchasers will receive access to the Phish: Riviera Maya Guest Dashboard. This is where purchasers can review package information and additional nights, add guest and flight details, submit proximity requests, book adventures, and more.
After securing your spot on the beach for Phish: Riviera Maya, all you need to do is book your flight into Cancún International Airport (CUN) and we’ll take care of the rest… seriously!
Please note that flights are not included in any package.
Roundtrip airport transportation is included in your Phish: Riviera Maya package. Flight information will be collected in the Guest Dashboard to coordinate your shuttle transportation. Upon arrival at Cancún International Airport, you will be seamlessly transported to the Moon Palace Cancún or Beach Palace Cancun. From the moment you step off your plane, until the minute that your Phish: Riviera Maya experience comes to an end, you won’t have a thing to worry about – your local travel and accommodations will be efficient, smooth, and enjoyable.
Please note: in order to ensure a smooth shuttle experience for everyone, there will be a deadline, within one month of the event, by which all guest flight information must be submitted. Any guests providing information after this deadline may need to ride standby on shuttles.
Phish: Riviera Maya is rain or shine. No returns, exchanges, transfers or cancellations. It is recommended that you consider purchasing travel insurance from a third party. Everyone and all items are subject to search upon entry and at any time inside the venue.
If you purchase an all-inclusive package as a gift for someone else, you MUST notify CID Presents within 48 hours of your purchase, with the name change information.
NEW for 2022 – All guest names for each package must be submitted within the Guest Dashboard by Tuesday, January 25th. After this date, there will be a $100 fee to add or change a guest name to your package for check in.
Set times are subject to change. Resort information and amenities are subject to change. Check back here often for more FAQs and make sure you understand the event’s Purchase Policy.
You must be at least eighteen (18) years old to purchase a Phish: Riviera Maya package. Please click HERE for more information on bringing guests who are twelve (12) years of age or younger.
You and your belongings may be searched upon entry. Please respect the resort and your fellow fans. If you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.
Feel free to reach out at any time to our Phish: Riviera Maya direct information lines. A CID Presents Guest Services representative will be happy to assist and direct you to the proper information