Starting in 2019, we enacted a First Entry Policy which eliminates the early lines for dedicated fans who want to get into the venue early. Review the process below:
(2 hours before doors)
At this time, guests may begin lining up at the Beach Entrance to start a wristband queue. Guests may not line up early. Anyone who has arrived early will be asked to leave the area and return at the designated time. Because the system is random, being in the front of the wristband queue is not an advantage. We recommend you arrive at the same time as your friends so that your wristband numbers are close to one another, this way you will be together regardless of the number selected to enter first.
(1 and a half hours before doors)
Wristbands will be distributed in order, to all guests in line. Wristbands are unique colors for each day. Once a guest receives their wristband, they are free to move around, go to the bar, or lounge poolside. Guests do not have to stand in line at this point – just be sure to return to the same area 45 minutes before doors.
STARTING NUMBER ANNOUNCED
(45 minutes before doors)
A number at random will be selected and announced. Whoever has the first number will be the guest that leads the procession to the entrance. We will allow 15 minutes between calling the number and forming the line to allow guests to use the restrooms, grab water, etc.
LINE QUEUE STARTS
(30 minutes before doors)
The initial line-up starts. The guest with the selected number will be the first person to enter the venue, followed by the next number. Playa Luna staff will be checking wristbands at the entrance to the venue to ensure the correct numerical order is respected. Each guest must have a first entry wristband; no companions are allowed, unless under the age of 18 or a part of our accessibility program. Guests with disabilities who have a first entry wristband will be escorted through the Accessibility Entrance once the first entry line has started to enter the venue. Guests with disabilities using this system will be allowed 1 companion into the venue at time of first entry.
Once doors officially open, the first entry lane will be walked into the venue single file. Anyone who gets out of line will be asked to step to the back of the line and respect the system we have in place.
*First Entry on Friday, February 23rd, is for WaterWheel Foundation Lounge Guests Only