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The only way to attend Phish: Riviera Maya is by purchasing an all-inclusive package here. Individual concert tickets are not available. You can’t buy a ticket at your local Strawberries Records & Tapes. All packages are non-transferable and non-refundable, so we recommend exploring Travel Insurance options.

All packages include:

• 4, 5, or 6 All-Inclusive Nights at Moon Palace Cancún
  
  • All 4-Night packages check in on Wednesday, January 27th
  • All 5-Night packages check in on Tuesday, January 26th, or Wednesday, January 27th
  • All 6-Night packages check in on Monday, January 25th or Tuesday, January 26th
• Admission into the venue each show night. Main Stage performances on the beach will begin on January 27th.
• Access to all event spaces, including daytime and late-night DJ sets.
• Airport transportation to and from the resort in exclusive event shuttles
• Official Phish: Riviera Maya Welcome Gift
  

• Palace Elite
  • If you are a member of Palace Elite and would like to book a package with your membership, please contact Palace Elite at 1-888-987-7655.

Our dedicated Guest Services team is here to support you every step of the way on your journey to Mexico. From the moment you book your vacation until the final farewell and even after when we blanket you with surveys about your stay, our team ensures a seamless experience. Whether you have questions about Phish: Riviera Maya before purchasing or need assistance during the event, don't hesitate to reach out to us at any time!

All lead guests will receive login details for their personal event Guest Dashboard within 3-5 business days after purchase. This is where lead guests can review package information, add minor packages to their order, submit additional guest and flight details (no Dougs), as well as place proximity and hotel requests. Selected add-ons will also be available via the Guest Dashboard!

‍Please note: The name of the lead guest is submitted during the purchase process and cannot be changed. All additional guest names must be submitted within the Guest Dashboard by Monday, December 28th, 2026, to avoid fees. See FAQs and Terms & Conditions for details.

Travel Insurance is recommended for your Phish: Riviera Maya trip. We’ve partnered with Wanderwell to offer guests an affordable solution. Travel insurance will be available to add on to your package during and after the purchase process. Wanderwell is a Certified B-Corp and 1% for the Planet member. A portion of the travel insurance sales for this event will benefit WaterWheel Foundation.

Families are welcome at Phish: Riviera Maya! Here’s what you need to know:

• Infants (0–3): Free of charge
• Minors (4–17): $100 per night, per minor

Minors can only be added after you complete your booking. Within 3–5 business days, you’ll receive access to your Guest Dashboard, where you can add infants and/or minors to your reservation, availability permitting.

Before booking, we recommend taking a quick look at the occupancy grid to choose the package that best fits your family. Or find an alternate family that best fits the package.

A birth certificate or government-issued I.D. will be required at check-in for all minors. Please note that minors do not receive a Welcome Gift.

Moon Palace also features family-friendly amenities, including a Kids Club (ages 4–12, open daily 9 AM – 10 PM), a Kids Pool, and Mini Golf.

Phish: Riviera Maya is committed to providing an inclusive experience for guests of all abilities. If at any time you have specific questions or concerns about the accessibility of the event, please reach out to our Guest Services team. We encourage you to make any requests as far in advance as possible to enhance our ability to evaluate and fulfill the request. 

The Moon Palace only has wheelchair accessible rooms in the Deluxe room type category and these rooms are limited. These accessible rooms are the same as other Deluxe rooms but offer a wider door frame and an accessible bathroom. If you require an accessible room, please purchase one of the following package types:

• Venue Deluxe - King or Two Doubles
• Sunrise Deluxe - King or Two Doubles
• Nizuc Deluxe - King or Two Doubles
• The Grand Deluxe - King 

‍Please note:  Accessible rooms are NOT available in the Golf Course resort section. Accessible rooms are also NOT available in higher tiered rooms such as Deluxe Ocean View and Deluxe Two-Room Connected. Wheelchair accessible rooms are only available in the basic Deluxe room type category. Medical equipment, such as a shower chair, can be rented and added to any room type category. Check out the rental equipment options here and contact Moon Palace Cancún at least 30 days prior to arrival for rental instructions.

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact Guest Services. To enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material, the Web address of the requested material, and your contact information.

PURCHASE & CANCELLATION

• All packages are non-refundable and non-transferable. 
• Phish: Riviera Maya is rain or shine or partly cloudy. No returns, exchanges, transfers or cancellations. It is recommended that you consider purchasing travel insurance from a third party. Everyone and all items are subject to search upon entry and at any time inside the venue.
• The only way to attend Phish: Riviera Maya is by purchasing one of the packages on this site. Individual concert tickets will not be available. 
• Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs. If you purchase a package as a gift and submit the incorrect lead guest name (e.g., "Doug"), you must notify Guest Services within 48 hours of your purchase. 
• All additional guest names for each package must be submitted within the Guest Dashboard by Monday, December 28th, 2026. After this date, there will be a $100 fee to add or change an additional guest name to your package for check-in. If an additional guest arrives at the resort and has not been registered in the Guest Dashboard, they will not be able to check in until this fee has been paid.
• Event dates, times, performers, as well as hotel information and amenities, are subject to change. Please make sure you understand the event’s Purchase Policy.

AGE LIMIT

• You must be at least eighteen (18) years old to purchase an event package.

Please reference the list below for prohibited and acceptable items within the venue. You and your belongings may be searched upon entry. We ask that you respect the resort and your fellow fans – if you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.